MyPets

Terms of Use

Last updated: 14 October 2026

These terms apply when you use the MyPets: Pet Care Tracker app ("MyPets") and the MyPets Plus subscription. Please read them. By creating an account or using the app, you agree to them.

1. About us

MyPets is provided by Sacha Miller, trading as Yoppie Creates, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom ("we", "us"). You can contact us at support@mypets-tracker.com.

2. MyPets is not veterinary advice

  • MyPets is a record-keeping and reminder tool. It helps you note what you do for your animals and when. It is not a veterinary service. It doesn't diagnose, treat or give medical advice, and it doesn't replace a vet.
  • Care guides in the app are general guidance written from published sources. They can't cover every animal, situation or health condition. Always follow your vet's advice, and contact a vet straight away if you're worried about an animal's health.
  • Reminders depend on your phone's settings (for example, notifications being turned on). Please don't rely on MyPets alone for anything critical, such as giving medication.
  • What you record (weights, medications, notes and so on) is your own information. We don't check it for accuracy.

3. Your account

  • You need an account to back up your records. Please give a real email address you can access, and keep your password safe.
  • MyPets is intended for adults. You must be at least 13 to create an account.
  • You're responsible for what happens in your account. Tell us straight away if you think someone else has accessed it.

4. MyPets Plus subscription

  • What it is. MyPets Plus is an optional monthly or yearly subscription that lets you keep adding entries and reminders. Prices are shown in the app before you buy, in your local currency.
  • Free trial. New subscribers may get a 3-day free trial. The app only offers it when Apple confirms you're eligible. If you don't cancel at least 24 hours before the trial ends, your subscription starts and you're charged.
  • Billing by Apple. Payment is taken by Apple from your Apple ID account. We never see your card details.
  • Automatic renewal. Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends.
  • Managing and cancelling. You can manage or cancel at any time in your iPhone's Settings → [your name] → Subscriptions, or from Settings → Membership → Manage subscription in MyPets. If you cancel, MyPets Plus stays on until the end of the period you've paid for. There's no cancellation fee.
  • Refunds. Because Apple takes the payment, refunds are handled by Apple under its own policies. You can ask for one at reportaproblem.apple.com. This doesn't affect your legal rights.
  • Restoring purchases. If you change phones or reinstall, use Restore purchases on the Membership screen.
  • Without a subscription, your records are never held back: you can still view and export everything you've recorded.
  • Price changes. If the price changes, Apple will tell you in advance and, where required, ask for your agreement before charging the new price.

5. Apple's licence terms

MyPets is distributed through Apple's App Store, so Apple's Licensed Application End User License Agreement also applies to your use of the app. If it conflicts with these terms, these terms apply as far as the law and Apple's rules allow. Apple isn't responsible for MyPets or for supporting it; please contact us instead.

6. Acceptable use

Please don't:

  • break the law using MyPets, or use it to record or encourage cruelty to animals;
  • try to access other people's accounts or data, or get around security or the subscription;
  • disrupt, overload, copy, reverse engineer or resell the app or our servers, except where the law allows;
  • upload anything harmful, such as malicious code.

If you seriously or repeatedly break these rules, we may suspend or close your account. We'll tell you why unless the law prevents us.

7. Your content

The records, notes and photos you add stay yours. You give us permission to store, copy and process them only so we can run MyPets for you (for example, backing them up and showing them on your devices), as described in our Privacy Policy. We don't use your content for advertising and we don't sell it. You can export it at any time in Settings → Export my data.

8. Our content

The app, its design, artwork and care guides belong to us or our licensors. You may use them for your own personal use with MyPets. Care guides link to their original sources, which belong to their owners.

9. Availability and changes

We work to keep MyPets running and to update it regularly, but we can't promise it will always be available or error-free. We may change or remove features over time. If we ever stop running MyPets altogether, we'll give you reasonable notice so you can export your records, and we won't charge for periods we can't provide.

10. Deleting your account and ending these terms

  • You can stop using MyPets at any time. To delete your account and all your data, go to Settings → Delete account, or email us. This can't be undone, so export your data first if you want a copy.
  • Deleting your account or the app doesn't cancel an Apple subscription. Cancel it in your iPhone's Settings → [your name] → Subscriptions.

11. Our responsibility to you

  • If you live in the UK, you have legal rights in relation to digital content and services that are faulty or not as described. Nothing in these terms affects those rights. Citizens Advice can tell you more.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited.
  • We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that wasn't foreseeable.
  • MyPets is for personal use. We aren't responsible for business losses (such as lost profit or business interruption).
  • Because MyPets isn't veterinary advice, we aren't responsible for decisions about an animal's care made using the app or the care guides instead of a vet's advice, except where the loss is caused by our own failure to use reasonable care and skill.
  • Please keep your phone's software up to date and export a copy of your data from time to time. Photos are stored only on your phone and are not part of the backup.

12. Law and disputes

These terms are governed by the law of England and Wales. If there's a dispute, please contact us first so we can try to sort it out. If we can't, you can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts, and if you live elsewhere you keep any protections your local law gives you.

13. Changes to these terms

We may update these terms, for example when we add features or the law changes. We'll change the "Last updated" date and, for important changes, tell you in the app before they take effect. If you don't agree, you can cancel your subscription and delete your account.

14. Contact us

Sacha Miller, trading as Yoppie Creates
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
support@mypets-tracker.com